Shipping charges are automatically calculated using the weight and dimensions of your order during the checkout process. Most orders ship within 2-3 business days after they are placed.

Currently we accept all major credit and debit cards. (Visa, Mastercard, American Express and Discover), Pay Pal and Apple Pay. We do not accept Personal Checks, Certified Checks or Money Orders.

You can check to see if we ship to your country by creating an account with our website . During the registration process we'll ask for your shipping address. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. To request a country to be added to our list, pleasecontact us. After we review your request, we will send you an email informing you of our decision.

Our "Hold & Consolidate" checkout option allows customers shipping orders outside the contiguous U.S. to hold and combine multiple orders for up to six months. Payment for products is required at checkout. However, shipping fees are postponed when selecting this shipping option at checkout. Once ready for shipment, please reach out tocustomercare@modeltrainstuff.comwith your order numbers, and we'll provide an invoice for the shipping costs. Upon payment, we'll promptly dispatch your consolidated order.

H&C allows you to combine multiple purchases into one shipment. This service helps you control shipping costs and reduces the environmental impact of multiple deliveries.

All customers, both within the contiguous United States and internationally, can take advantage of our H&C service.

For customers within the contiguous 48 states, we can hold your items for up to 90 days. For those outside the contiguous 48 states, including international customers, we can hold your orders for up to 6 months.

Yes, the minimum hold time for any H&C order is 14 days.

At checkout, simply select the H&C shipping option. It will cost $0. We will hold your items at our warehouse until you’re ready to have them shipped.

Definitely! Feel free to keep shopping, and select H&C for each new purchase. We'll hold all your orders together until you notify us to ship them.

We’ll keep you informed via email. When you’re ready for your items to be shipped, just contact us via email or telephone.

For orders within the contiguous 48 states, if not notified first by you, we will reach out. For other customers, we'll reach out before the 6-month mark to arrange for shipping.

No, there are no hidden fees. You’ll pay a single shipping cost, which will not exceed $25 for most customers within the contiguous 48 states. For international customers, while there is no capped rate, we strive to minimize shipping costs.

Yes, you have the flexibility to modify or cancel your Hold & Consolidate orders within the holding period. To add more items to your order, simply place another Hold & Consolidate order online. For reductions or cancellations, please contact our customer service directly. Refunds for cancelled orders are processed in accordance with our standard refund policy, ensuring you receive your refund promptly and efficiently.

For most orders within the contiguous 48 states using the H&C service, the shipping cost will not exceed $25. However, there are exceptional cases where this might not apply due to specific factors such as oversized or extremely heavy items. In such instances, we will always proactively contact you to discuss any potential additional shipping costs before proceeding with your shipment.

While we do not have a capped shipping rate for international customers, we are committed to minimizing your shipping costs as much as possible. We utilize various strategies to reduce shipping expenses, including package consolidation and selecting the most cost-effective carriers.

For orders placed using the H&C service, refunds can be issued to the original payment method within 30 days of purchase. After this period, refunds are provided as store credit only.

For certain items such as special order products or other exceptions where the distributor does not accept a return, a restocking fee of 10% will apply. This fee helps cover the costs associated with returning these items to our inventory.

You can view all your H&C orders within your customer account, helping you keep track of what has been purchased and what is awaiting shipment.

Yes, currently, all items available on our website are eligible for the H&C service. This also includes preorder items.

The final shipping cost is calculated by securely packing all your items into the fewest possible boxes to ensure their safe transport. After weighing and insuring the shipment, we obtain competitive shipping quotes from various carriers. We will then send you an email invoice with the calculated shipping fee. Once the invoice is paid, we will proceed with shipping your items.

For further inquiries, our helpful customer service staff can be reached atcustomercare@modeltrainstuff.comor by calling 828-341-2295.

In the model railroading world, most products are made in limited runs. Manufacturers no longer produce large quantities to sit in warehouses. Instead, they announce new items and set a preorder deadline. After that date, production is based largely on the number of reservations received.

Preordering through Model Train Stuff guarantees your spot in line for these limited releases. When the products arrive, orders are filled in the order they were placed. The earlier you preorder, the better your chance of getting your items, even if there are shipping delays or shortfalls from the manufacturer.

1. Preordering is available on any item with the word "Preorder" as the first word in the product title.
2. We will email your invoice approximately 30-45 days before your preorder items land at the warehouse. With the interactive invoice you can select your preferred shipping method and pay the balance of your order right online!
3. We'll ship you your preorder once your invoice is paid online. 

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

You'll be charged a 10% deposit at the time of placing your preorder. The remaining balance, along with any applicable sales tax and shipping charges, will be due when the item is ready to be shipped. We'll notify you via email with a link to complete your payment.

Preorders can be canceled, but please note that the 10% deposit is non-refundable and will not be credited to store credit, as it goes toward covering the cost of the uncollected reservation.

The estimated shipping date for each preorder item is listed on the product page. We'll also keep you updated via email if there are any changes to the shipping schedule. Once your final payment is received, your item will be shipped according to your selected shipping method.

In the rare event that a preorder item is delayed or canceled by the manufacturer, we'll notify you as soon as possible. You can choose to wait for the item, apply your deposit to a different item, or request a refund for your deposit.

You can check the status of your preorder by logging into your account on our website and viewing your order history. We'll also keep you updated via email with any important information regarding your preorder.

For further inquiries, our helpful customer service staff can be reached atcustomercare@modeltrainstuff.comor by calling 828-341-2295.

Click the "Account" link (located in the upper-right corner of our website) to track your order status to insure the correct item is on the order. If the item is on the order, please contact our customer service department immediately at 1.828.341.2295.

Click the "Account" link (located in the upper-right corner of our website) to track your order status. Be sure that the order is marked as shipped. If your order displays your package tracking numbers, verify to see if the package is still in transit or has been delivered. If you are still not able to verify that the order has been shipped, please contact our customer service department immediately at 1.828.341.2295.

Please call our customer service department to make changes to your order. Once the order has been packaged for shipping we will not be able to make any further changes.As always, please remember to review your order carefully before you submit it to confirm it is complete and error free.

If you need to cancel an order, please call our customer service department immediately at 1.828.341.2295. Please refer to our Return Policy if you are attempting to return or partially return an order.

After placing an order, you can click the "Sign In / Account" link (located in the upper-right corner of our website) to track the status of your order. Your order may take up to 2-3 days to ship depending on the time of year. You will receive an email containing tracking information once your order has been shipped.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Please submit a request through our support portal or give our customer service department a call at 1.828.341.2295.

You can view our return policy here.

Please click here and follow the instructions on the page to reset your password.

Click the "Sign In / Account" link in the upper-right corner of our website to edit your account information.

In certain rare cases, we may be able to stop an order from going out if you dial 828-341-2295. Most of the time we cannot change your order due to the sheer volume and speed of our processing. Therefore, prior to finalizing your order, please review your shopping cart to assure you have ordered the correct scale, quantity, etc.

Yes! Please make sure to double-check your order for accuracy when you are redeeming your points!

No, only one discount is allowed per order. 

Currently points do not expire. This is subject to change.

The rewards points you earn are based on your rewards tier level and the subtotal of your order. You do not earn rewards points on any sales tax or shipping costs.

Your order will be shipped to you in the most economical way possible. If you are in a hurry and need your order shipped to you quickly, you can always select a faster shipping option at checkout!

Our rewards program lives in an icon on the bottom right of our website:

Once you're logged in, clicking that button will open up a window where you can view your current rewards tier, your points history, and all rewards you have redeemed!

This happens when you try to apply a reward code that is larger than the value of the items in your cart. For instance, if you have $33 worth of items in your cart and you try to apply a $50 reward code, you will receive the error. To fix this, either add more items to your cart, or use a smaller reward code.

No, rewards only cover the cost of merchandise. Taxes and shipping must be paid for separately.

You can enter a coupon code in your shopping cart or during the checkout process. Check our website often for new coupon codes!

All of our products are new unless otherwise indicated on the product description.

Your credit card is charged at the time you place an order.

Once approved a credit can take as many as five business days to post to your account from the time we receive your item(s). If you have any questions about the status of your credit please give us a call at 1.828.341.2295.

Provide an answer to the question here, with as much detail as possible to help your customers.

Click the "Sign In / Account" link (located in the upper-right corner of our website) to compare your order history on our website with your financial records. If you notice a discrepancy or have any other questions or concerns please contact our customer service representatives for further assistance.

As of April 18, 2024, residents of Pennsylvania, Illinois, Washington, Florida, Ohio, Colorado, Virginia, North Carolina, New Jersey, Indiana, Michigan, Maryland, Minnesota, Georgia, Utah, Nebraska, Connecticut, Kentucky, Texas are required to pay sales tax on all orders.

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