Thank you to the many model train enthusiasts who have visited our MB Klein walk-in store over the years. We are proud of our model train history and grateful to the many customers who helped to make the hobby store experience so special for the past 50+ years. This document addresses the most anticipated questions about MB Klein’s closing of its walk-in retail store in Cockeysville, MD, to transition to the next, all-digital chapter of our business.
1. What is the news?
To keep up with the times and devote ourselves to offering the best ecommerce experience for our customers, MB Klein, Inc., will be closing its walk-in retail store in Cockeysville, Maryland, on Wednesday, October 30, 2019. The company will keep its warehouse in Cockeysville and continue to serve model train enthusiasts around the world through its website, ModelTrainStuff.com.
2. Why is this happening now?
The change is a natural next step in a long history of serving customers the way they want to be served. In the 1970s, Ted Klein converted his father’s hardware and locksmith store to a model train hobby shop when more customers were coming to the store for model trains than hammers. Since introducing online sales, MB Klein has served a large and growing customer base of model train enthusiasts of all ages from around the world. Today, online customers far outnumber our company’s walk-in retail customers and we are once again following our customers’ lead. We are converting the walk-in retail store to warehouse space so we can better serve the vast majority of our customers, who make purchases online through the ModelTrainStuff.com website.
3. What does this news mean for me?
For most of our customers, nothing changes. Online customers will continue to purchase their products through our website. We invite all customers to make their purchases at ModelTrainStuff.com, which has always been backed by our trusted model train staff and products.
4. What will happen to the walk-in retail store?
The company will begin converting the retail store into warehouse space. We expect to complete this conversion sometime in the spring of 2020.
5. How can I use my MB Klein gift card?
We are making provisions for customers to redeem walk-in store gift cards as web gift cards. If you are unable to use your gift card in the store prior to October 30, please contact customercare@ModelTrainStuff.com with your name, gift card number, and expected balance.
6. Will MB Klein still offer model train repair services?
We have not finalized arrangements for on-going repairs at this time. Please contact customercare@ModelTrainStuff.com for updates after October 30, 2019.
7. Will there still be a "local pickup" option for online orders?
We are exploring options for local pickups and expect to post updates in advance of the October 30 closing date.
8. How do I get a proof of purchase?
Customers who need proof of purchase can email Customer Support at customercare@ModelTrainStuff.com with their name, date purchased, and item.
9. How do I reach Customer Support?
Our Customer Support team is ready to assist. Please contact Customer Support by calling (410) 229-9995 or emailing us at customercare@ModelTrainStuff.com.
10. Is MB Klein on social media?
Yes! We have an active and engaged social media community. We invite you to follow us on:
11. What is MB Klein doing for the October 2019 Great Scale Model Train Show?
We are taking this opportunity to show our gratitude for all your years of support. We look forward to welcoming model train enthusiasts to our retail store that Saturday, October 26, from 9 am to 5 pm. We’ll have special in-store discounts (even better than usual) for the train show this year. We hope to see you then!
Thank you for your patronage of our local walk-in retail store. We hope to see you online, too!
M.B. Klein, Inc. 243A Cockeysville Rd. Cockeysville, MD 21030 USA
Store Hours: (Until Our Closing Date, October 30th 2019)
- Monday - Friday: 9:30am - 5:00pm
- Saturday: 9:00am - 5:00pm
- Sunday: Closed
M.B. Klein is closed for the following Holidays:
- October 9th - Yom Kippur