Shipping & Returns


Shipping Policy


1.) How often are orders printed?

Orders are printed every morning on or about 8:30 AM eastern time as well as several times during the day depending on order volume, (Monday-Saturday). Orders are processed in the order they are received. Most orders usually ship within 2 to 3 business days based on volume.


2.) How do you calculate the cost of shipping and Handling?

UPS and USPS shipping rates take into account many factors such a point of origin, destination, weight, date of shipment, size and urgency. You can determine what shipping would cost by going through the on-line purchasing process. This can be done without finalizing the sale. If you decide that you no longer want the order, you can just empty your shopping cart. Shipping is automatically calculated for all shipments. We use published rates from UPS and USPS to determine the exact shipping cost.


3.) Extra Shipping Charges/ Shipping Method Changes

Extra shipping charges may apply in some circumstances. If so, we will contact you for approval before billing any additional amounts.

However, there are also times when the method of shipping may be changed at the discretion of M. B. Klein / www.modeltrainstuff.com, due to, but not limited to, actual cost of shipping, size of item(s) / order(s), ship to location, etc.


4.) Import Duty, GST / VAT Charges

Our prices do NOT include Import Duty and / or GST / VAT for shipments outside the of the USA. You may need to pay these charges at the time of delivery to your "Ship To" address. You can contact your local Customs Office to determine what these rates may be. Please note that we CANNOT report a lower value in accordance with the law. Thank you.


5.) What are your UPS shipping policies?

United Parcel Service (UPS) Shipping Policy Details

- UPS Does not pick up or deliver on Saturday or Sunday. Delivery time frame is based on business days - Monday through Friday.

- UPS shipping method choices for the contiguous US are: UPS Ground, 3 Day Select, 2 Day Air and Next Day Air.


- UPS International shipping choices are: UPS Worldwide Saver (1-3 Day Delivery) and UPS Worldwide Expedited (2-5 Day Delivery).


Shipping train sets and other oddly shaped or oversize packages may incur an additional handling charge.


- M.B. Klein reserves the right to decline shipping packages to any country or region for any reason at our sole discretion.


- If you require a signature at the time of delivery, please include a note in the "Order Notes" section when placing your order stating, "Signature Required". There are times, which are at the UPS Driver's discretion, when you may be required to sign for your package.


- All shipments are insured for actual cost.


Maryland residents add 6% sales tax.


- Orders are shipped out on a daily basis, Monday-Friday.

- Expedited orders placed after 1pm Eastern will ship the next day. 


- Log into your account to track your package on your account page once your order has shipped. If you did not create an account at the time of your order, you will not be able to track your package until the tracking information is sent to you via e-mail.


See our "Help" section for more information.

6.) What are your USPS shipping policies?

United States Postal Service (USPS) Shipping Costs And Policies

- Do not ask us to misrepresent package contents or values on customs declaration forms. We are required by law to report accurate valuation of products on the shipping paperwork. We will not violate the law. 

Shipping to Alaska, Hawaii and PO Boxes in the United States are shipped via USPS Priority Mail.

Maryland residents add 6% sales tax.

All shipments are insured for actual cost. 

M. B. Klein reserves the right to decline shipping packages to any country or region for any reason at our sole discretion. 

-If your country is not in our list of counties we ship to, please contact us at 
support.modeltrainstuff.com to request having your country added to our list.

Orders are shipped out on a daily basis, Monday-Saturday.

- Log into your account to track your package on your account page once your order has shipped. If you did not create an account at the time of your order, you will not be able to track your package until your shipping notification is sent via e-mail.

- See our "Help" section for more information.

7.) When can I pick up my order at your store after selecting In-Store Pickup? 

Please give us at least 24 hours after you place your order before you pick it up at our retail store. In addition to comply with MD law we are required to collect 6% MD sales tax either at the time of purchase or when picked up. 

8.) Can you combine, add items to or hold my order(s)?
As of May 1st, 2010, we are no longer able to combine or hold orders. Subsequently, we are no longer able to make additions, deletions or modifications to orders. Prior to finalizing your order, review your shopping cart to assure you have ordered the correct scale, quantity, etc.

9.) Do your orders require a signature for delivery?
We require a signature for delivery for all orders over $750.

10.) Can you ship aerosols or other flammable product overseas?
We are not permitted to ship any aerosols or flammable products overseas due to USPS and UPS shipping regulations. If you order these products to be shipped overseas, our Customer Service Department will contact you to credit you for the items and allow you to make any changes if needed.

11.) What are the terms and conditions for Christmas and/or Holiday Shipping?
Orders must be placed by 12:00 pm (noon) EST on the date specified in our Holiday Shipping Schedule to qualify for "guaranteed" holiday delivery. If the order is not delivered in time for the holiday, we will refund the amount that you paid for shipping. However, we will not be responsible for any incidental or consequential damages, nor for circumstances beyond our control. UPS or USPS tracking will constitute proof of delivery.

During peak times, we may exercise the options specified in Item #3 above -- we may change the carrier and/or method of shipping at our discretion. 

We do our very best to insure Happy Holiday deliveries for all. Thank you for your cooperation, understanding and, most of all, ordering in ADVANCE of the cut-off dates!

The best way to insure timely delivery is to ORDER EARLY! Thank you.


Return & Exchange Policy

  • 1) You have 30 days, from date of purchase, to return or exchange an item(s).
  • 2) Returned items may be subject to a 15% restocking / service fee.
  • 3) Order cancellation requests must be submitted, via e-mail or by phone, within 24 hours of the order being placed.
  • 4) All book, magazine, VHS, DVD and Blu-ray sales are final.
  • 5) Defective VHS, DVD & Blu-ray products must be returned to the manufacturer for replacement
  • 6) Defective American Z Line products must be returned to the manufacturer for replacement.
  • 7) Defective ScaleTrains products must be returned to the manufacturer for replacement.
  • 8) Defective Digital Command Control (DCC) products must be returned to the manufacturer for replacement unless the product is unopened.
  • 9) All ERC (Electric Railroad Company) Upgrade Kits and circuit boards and MTH Electronic Proto-Sound 2 Upgrade kits and Electrification Kits are not returnable once opened. Only manufacturer's warranties apply.
  • 10) Any item(s) purchased more than 30 days past the original date of purchase must be returned to the manufacturer.
  • 11) All returns and exchanges must receive the approval of a Customer Service Representative before they will be accepted. The representative will issue a Return Merchandise Authorization (RMA) number to you that is connected to your modeltrainstuff.com order number. To obtain an RMA number, please call 1-888-872-4675 or create a ticket on our support site (support.modeltrainstuff.com

    M.B. Klein will offer you a refund based on your original method of payment. Alternatively, you may request a store credit which will automatically be applied to your next online order. M.B. Klein / modeltrainstuff.com reserves the right to deny any customer store credit at our sole discretion, as well as, issuing a store credit versus a credit card refund.

    All products returned must have documentation attached explaining the reason for return / exchange. The returned item(s) must also include the original box and packing materials and have the RMA number written on the outside of the shipping box. All items being returned for exchange and / or refund MUST be returned in the same new condition which they were shipped to the customer including the manufacturers packaging and all included instructions, manuals, etc. Any item(s) that have been modified in any way, such as, but not limited to, changes in appearance, (weathering, decals, painting), additional, removed or replaced parts, will not be accepted and neither credits nor exchanges will be given. All items returned for credit or exchange will be verified by a Customer Service Representative before a credit, store credit or exchange is processed. Do not ship returns / exchanges in the manufacturer's box alone. Please ship all returns / exchanges in a shipping box / carton. Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s). Any items returned that have not received an approved RMA number will not be accepted and will be returned to the sender.
  • If any of the above procedures are not followed, the returned item(s) may be assessed a 15% restocking / service fee.
  • 10) For any item(s) damaged during shipping, please notify Customer Service. They will provide further instructions. Please retain the damaged shipping box and all contents for the Claims Agent unless otherwise instructed by Customer Service. 

    Claims for damages will be handled by the Shipping Department Manager. Upon submission, processing and receiving the reimbursement for the claim, we will reimburse you for the damaged product(s).

Repair Services

  • We repair the following O gauge model trains:
  • Lionel and American Flyer
    - All items that are out of warranty, depending upon parts availability. Shipping charges are extra, if required. We do no perform Lionel warranty repairs.
  • - M.B. Klein continues to honor our in-house 30-Day warranty for refund or replacement, if available.
  • - Contact Lionel by email for a RMA and shipping instructions. Talktous@Lionel.com


    - For trains purchased from M.B. Klein we offer full warranty service.
  • - Trains purchased elsewhere are covered under warranty for parts only. Original receipt required.
  • - Out of warranty: All repairs, depending on parts availability. Shipping charges are extra if required.

United States Customers:

  • Your return / exchange may qualify for M.B. Klein / modeltrainstuff.com to pay for return ground postage. This will be determined on a case by case basis. If your return / exchange does qualify, you will receive a return mailing label from UPS via e-mail with instructions. Please drop the package off at your nearest UPS location. Customers who have daily UPS pickup at their workplace can also give the package to their UPS driver. Accommodations will be made for customers that do not have email.

International Customers:

  • International customers should use the most economical mail service available in their country. M.B. Klein / modeltrainstuff.com will not reimburse return shipping costs for customers who return items using express or next-day shipping options.